I am front desk clerk. I have advanced degrees in accounting, public relations, marketing business, computer science, civil engineering andSwahili. I can also read minds.I am a front desk clerk. Of course I have the reservation that you booked six years ago, even though you do not have a confirmation number and think it was made under a name that starts with "S".I am a front desk clerk. It is not a problem for me to give you seven connecting, non smoking, poolside suites with two king beds in each, four rollaway, and Yes! I can install a wet bar. I know it is my fault that we do not have a helicopter landing pad. I am a front desk clerk. I am expected to speak all languages. It is obvious to me that when you booked your reservation for friday you really meant Saturday. My company has entrusted me with all financial information and decisions and, Yes! I can tell you why your bill from march 1989 contained a 50 cent charge because you obviously never pay for phone charges.I am a front desk cleck. I understand that McMillicutty`s WidgetManufacturing is a vast empire that will make or break our hotel. Yes, Iam lying when I say we have no rooms available. It is not problem for to quickly construct several more guest rooms. This time, I will not forget the helicotper landing pad. And it is my fault that everyone wants to stay here. I should have known that you would be coming even though you failed to make your reservation.I am a front desk clerk. I am also an operator, a houseman/housewoman, a bellhop, a concierge, a guest service agent, a housekeeper, a sales coordinator, an information bank, a map reader, an entertaiment critic, a restaurater, a stock broker, a computer technician, a fax expert, and verbal punching bag. I also know why room 141 isn`t answering their phone.I am a front desk clerk. I know where to find the best vegetarian, kosher, mongolian Bar-B-Q retaurant.I know what exactly see and do in this town without spending money. I take personal blame for airline food, traffic jams rental cars, flat tires and the national economy. I realized that you meant to book your reservation here; people often confuse us with theGalaxy Delight Motel. Of course I can "fit you in" and Yes! you may have the $1 rate because you are affiliated with the Hoboken Accounting Club.I am a front desk clerk. I am expected to smile, sympathize, upsell,downsell (and know to do wich), perform, sing, dance and fix the printer.And I know exactly where Pottsman Trott Lane is.I am a front desk clerk ...I do all this things...and I will try to look busy when management is around.